Live Arrival Guarantee

If, despite our best efforts, your fish do not arrive alive, we offer a Live Arrival Guarantee. Simply contact our customer support within 24 hours of receiving your order, and we will either send you another fish, or provide a refund equal to the total amount of the purchased fish.

At Exotic Fish Guy, we are dedicated to providing the highest level of customer satisfaction. We want you to enjoy the beauty and wonder of live fish in your aquarium, and our Live Arrival Guarantee is our way of ensuring that you have a positive experience with us.

For any questions or concerns regarding our Live Arrival Guarantee or any other aspect of our service, please don't hesitate to contact us. We are here to assist you and provide the best possible support.


To submit a DOA request, please send a text message or email using the contact information provided below.